We wouldn't be here without lovely customers so we want to make sure that you're happy with your purchase. If you do have any queries, need any help both prior to or after purchasing then please email us here.
Privacy & Safety
Oh!Susannah collects personal information in several ways when you place an order or register for a service offered by Oh!Susannah. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Oh!Susannah doesn't store credit/debit card details as these are processed by our payment partner WorldPay & Stripe. Saved details will never be shared with third parties and will only be used to process your order.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Use of personal information
Oh!Susannah may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
We use Mailchimp to manage and collate our marketing mailing lists. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here or mailing us at: 83 Llanedeyrn Road, Cardiff CF23 9DU. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. For more insight, you may also want to read Mailchimp's Terms of Service and Privacy Statement at www.mailchimp.com/legal/privacy/
OH!Susannah is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Oh!Susannah may change this policy from time to time by updating this page. This policy is effective from: February 2021.
Oh!Susannah welcomes wholesale enquiries for selected products only. If you want to discuss, please get in touch here and we'll get back to you within 48hours.
- Credit / Debit Cards
- Offline Payments