Shipping & Returns
If your item is in stock, we will do our best to send out your order within 1 to 2 working days. In busy times it may take us a little longer. Depending how much it weighs, your order will go by Royal Mail second class or standard parcel, or by courier, in which case a signature will be required when you receive your parcel.
Couriers deliver Monday to Friday, Royal Mail deliver Monday to Saturday - if you know you are usually out during the day, ask us to send your parcel to a different address when you place your order.
This service should take between 3 to 5 working days.
We deliver both to Europe and the Rest of the World. Postage costs vary depending on the weight of your order and destination. The exact delivery price will be calculated at the Checkout.
Delivery times vary but should not take longer than 2 weeks from when we send it.
If you do need to make a return you’re welcome to do so within 30 days of receipt.
All returned items must be sent back to us unused and in their original condition/packaging. We reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then unfortunately, we are unable to accept your return.
To return your product, you should mail your product to: Oh!Susannah, 83 Llanedeyrn Road, Cardiff, CF23 9DU, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item.